FAQ

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

TheTuniq.com offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking) 

2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 561118057317
Account Name : Almas Niaga Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name : 
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : thetuniq.malaysia@gmail.com or whatsapp it to us at wasap.my/60195152979/SlipBank

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at thetuniq.malaysia@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (RM)



Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 3 working days depend on the Poslaju service and your location


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to thetuniq.malaysia@gmail.com for us to clear your doubts.

 

Q. What are your standard terms & conditions for sale of using coupon code?

  • For registered customers only
  • Applicable once in single receipt
  • Coupon code cant be combined
  • Almas Niaga Sdn Bhd have the right to amend their terms & condition at anytime

 

Q. Why is my coupon code not working?

Always remember you must be logged in for the codes to be effective.

 

Registration and Online Account

 

Q. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. 

Q. How do I create an account?

Click here to register by filling in your details and following the instructions.

Q. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales. 

Q. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties. 

Q. What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.